Refund Policy

Returns within 30 days

For eligible items, you may request a return within 30 days of delivery. To qualify for a return under this policy, the item must be unused, in its original condition and packaging, with any tags attached. Please include your order number or proof of purchase.

To request a return, email cocodigitallifestyle@gmail.com before sending anything back. If your return is approved, we will provide return instructions and the return address. Items sent back without contacting us first may not be accepted.

Personalized and custom items

Because personalized and custom-made items are made specifically for you, we do not accept returns or exchanges for a change of mind or a spelling error entered at checkout.

If your item arrives damaged, defective, or different from what you ordered, email us at cocodigitallifestyle@gmail.com with your order number and photos of the issue. Please contact us within 30 days of delivery when possible so we can resolve the issue promptly. This request does not limit any rights you have under applicable law.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If there is a problem, contact us so we can review it and arrange an appropriate replacement or refund. We will cover return shipping when a return is needed because the item is damaged, defective, or incorrect.

Return shipping

For approved returns made because you changed your mind, you are responsible for return shipping costs. If we provide a prepaid return label, we will tell you its cost before you use it and deduct that amount from your refund. Do not send a return to an address without first receiving instructions from us.

Sale items and gift cards

A promotional discount by itself does not make an otherwise eligible item final sale. Items clearly marked Final Sale before purchase and gift cards cannot be returned for a change of mind. This does not affect your rights if an item is damaged, defective, or incorrect.

Exchanges

If you would like a different eligible item, contact us to request a return. Once the return is approved, you may place a separate order for the item you want. Personalized items cannot be exchanged for a change of mind.

Orders shipped to the European Union

For eligible online purchases shipped to the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving the item, without giving a reason. Email cocodigitallifestyle@gmail.com within that period to tell us you wish to withdraw and to receive return instructions. You are responsible for the cost of return shipping for a change-of-mind return.

The EU withdrawal right may not apply to goods made to order or clearly personalized. Your legal rights concerning damaged, defective, or incorrectly supplied goods remain in effect. Where required by law, we will also refund the original standard delivery charge.

Refunds

We will let you know when we receive and inspect your return and whether the refund is approved. Approved refunds are issued to your original payment method. We aim to process them within 10 business days, or sooner when required by applicable law. Your bank or card provider may take additional time to post the refund.

If more than 15 business days have passed since we approved your refund, email cocodigitallifestyle@gmail.com.